RETURN POLICY
RETURNS
1. In all cases of returning goods, before returning the goods, the Buyer must first of all contact the Seller via the contact details provided in the E-shop and inform the Seller by e-mail: info@nextlevel2life.com, describing the problem with the returnable goods. The email must include the Buyer's name, address, all possible contact details (telephone, mobile, email), order number, date of purchase and receipt of shipment, amount paid, name of the product, and the reasons for the return/exchange. If the product(s) is (are) defective, a detailed description of the defects found must be provided. When returning the goods, it is necessary to provide a document confirming the purchase of the goods.
2. In order to return the product(s), the Buyer can do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, by informing the Seller by email, attaching photos or videos of the product and/or parcel describing the problem.
3. If the returned item is of poor quality or defective, the Buyer must provide the Seller with photos or videos of the damaged item and/or parcel by email.
4. If it is established that the product was damaged due to the fault of the Buyer, the money for the product is not refunded, in this case the product will be returned to the Buyer only after payment of the costs of return and re-shipment.
5. The Buyer does not have the right to return the purchased goods if he or she is not satisfied with the colour, shape, size or design of the goods.
6. Returning costs for returning quality or replacement goods are paid by the Buyer.
7. The Buyer can only use the right to return the goods if the time limit for returning the goods has not been missed, the goods have not been damaged or their appearance has not been substantially changed, and the goods have not been used and are in the same condition as when the Buyer received them, without any loss of commercial appearance. All returned goods must be with their original labels intact, with their protective films intact, their protective bags intact and their original packaging, undamaged, unused, in the same set as the Buyer received them, without losing their merchandise appearance. When returning the product, Buyer must provide a paper (printed) document of purchase (copy of the order, purchase receipt).
8. The Buyer does not have the right to cancel the contract and return the goods if quality goods were manufactured according to the Buyer's special instructions or if they are clearly adapted to the Buyer's (user) specific needs. Some of the goods in our E-shop are manufactured according to the Buyer's special instructions, so these goods can only be returned due to defects or damage caused during transport.
9. The goods are your property and responsibility until they reach the Seller, so when returning the goods, please make sure that you have properly packed them and that they will not be damaged during shipping. Fragile goods must be packed in such a way that they can be transported safely. All returned goods will be inspected. The Seller reserves the right not to accept the goods back with signs of mechanical damage if they were caused by the fault of the Buyer.
10. When returning the wrong product, the Buyer must inform the Seller immediately, but no later than within 7 (seven) working days. The Seller undertakes to replace such product with the required product. If the required item is not available, all money (for the item and the actual shipping costs incurred) will be returned to the Buyer.
11. When a defective product is returned, the Seller undertakes to replace the defective product with a similar product or refund the Buyer.
12. In order to return the defective product(s), the Buyer can do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, by informing the Seller by email, attaching photos or videos of the defective goods and describing the problem.
13. The defective product to be returned must be in its original, neat packaging, undamaged, unused, in the same set as the Buyer received it, without losing its merchandise appearance (labels intact, protective film not torn off, etc.). When returning the product, it is necessary to present a paper (printed) document of its purchase.
14. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the return procedure set out in the Rules.
15. The Seller has the right not to refund the Buyer until the goods have been returned to the Seller and have been inspected.
16. The Buyer must pay for the delivery costs and the return costs and the Seller must reimburse the Buyer for the delivery and return costs incurred by the Buyer if the Seller is convinced that the goods have been returned due to faulty quality.
17. Refunds are not available for goods that have been damaged intentionally or negligently (by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the Rules of Use or Storage of the goods have been violated, or if the goods have been used improperly or for an improper purpose.
18. If the Buyer paid for the product with a gift coupon, the coupon and any additional amount paid (if it was paid) will be refunded.
19. If the Buyer returns the product purchased with a discount, the amount paid for the product is returned, including the valid discount.
20. These Goods Return Rules are drawn up in accordance with the laws and regulations of the Republic of Lithuania.
21. These Rules are subject to the law of the Republic of Lithuania. All disagreements arising from the implementation of these Rules are resolved through negotiations. If an agreement cannot be reached, disagreements are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
22. The Seller is not responsible for the fact that the colour, shape or other parameters of the goods in the E-shop may not correspond to the real size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
23. The photos of the products displayed in the E-shop are illustrative and are shown more vividly than in reality. Therefore, please note that the product color, design color, design size and position of the real product may differ slightly from those shown in the photos.